Cancellation Policy
- Clients are requested to provide at least 24-48 hours notice if they need to cancel an appointment.
- Exceptions may be made for emergencies or extenuating circumstances, at the discretion of the VetiVa management team.
- Repeated late cancellations or no-shows will be marked in the client's record and may affect their ability to book future appointments.
- Clients are encouraged to contact us as soon as possible if they need to cancel an appointment.
- We reserve the right to cancel appointments due to unforeseen circumstances, such as veterinarian illness or inclement weather.
- In the event of VetiVa-initiated cancellation, the client will be notified as soon as possible and the appointment will be rescheduled.
