Clients are requested to provide at least 24-48 hours notice if they need to reschedule an appointment.

If arriving more than 15 mins late, there may be an extended wait time for your appointment. Alternatively, we may reschedule your appointment at no charge.

Repeated late arrivals or no-shows will be marked in the client's record and may affect their ability to book future appointments.

Exceptions may be made for emergencies or extenuating circumstances, at the discretion of VetiVa.

Clients are encouraged to contact us as soon as possible if they anticipate being late or need to reschedule.