Clients are requested to provide at least 24-48 hours notice if they need to cancel an appointment.

Exceptions may be made for emergencies or extenuating circumstances, at the discretion of the VetiVa management team.

Repeated late cancellations or no-shows will be marked in the client's record and may affect their ability to book future appointments.

Clients are encouraged to contact us as soon as possible if they need to cancel an appointment.

We reserve the right to cancel appointments due to unforeseen circumstances, such as veterinarian illness or inclement weather.

In the event of VetiVa-initiated cancellation, the client will be notified as soon as possible and the appointment will be rescheduled.