You will review treatment plan with your veterinarian and/or nurse.

An estimate will be provided for all treatment plans, and discussed.

Pets' belongings will be documented in an attempt to avoid misplacement.

Staff will confirm contact details before leaving.

Clients must provide a valid payment method (e.g. credit card, cash) to cover the cost of the initial consultation and any recommended treatments.

All pets must be properly restrained (e.g. leash, carrier).

Aggressive or unruly pets may be required to be sedated or muzzled for the safety of the staff and other clients.

Visiting hours: 12pm - 2pm, 7pm - 9pm, and by appointment.

Each visitation is scheduled for 20 minutes to ensure each patient receives timely treatment.

If owners are unable to visit during scheduled visitation hours, a video visit by appointment may be scheduled. Any questions during this video visit may be answered in a separate phone call.

Clients will not be allowed to take photos or videos of the hospital area/ staff/ other hospital clients except their own animal(s).

Scheduled discharge time is between 4-8pm. Other discharge times are by appointment only.